Symplr has a dedicated UX Research unit that conducts regular interviews with real users, often mid-level managers who are the primary users interacting with Symplr's products.
I participated in the interviews focused on the Staffing screen in January 2024. The general feedback about the screen highlighted key concerns:
- Too much data, making it visually overwhelming.
- Users expressed frustration, asking to 'make it easier on the eye.'
At first, this may seem like a contradictory request: users want a less overwhelming UX, while the product team needs to fit more rows of data on screen.
However, it's not as contradictory as it seems—optimized data visualization can address both by enhancing clarity and usability, while still accommodating more information.
It’s also important to recognize that even a poor UX can have valuable aspects for users, such as displaying a large amount of data in one view.
OLD STAFFING 3-WEEK VIEW (ZOOMED OUT)
OLD FORM
NEW FORM
OLD TABLE NAVIGATION
NEW TABLE NAVIGATION
OLD DATA VISUALIZATION
NEW DATA VISUALIZATION